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Delivery & Returns

Delivery (Excluding Doors - Please call for a delivery quote on the doors)

Brassware & Other items excluding doors the Delivery charge is £6.99 for all items. Allow 5-10 working days on stock items - special orders may take longer and we will notify you by email

For express Delivery on Brassware & Other items excluding doors (1-2 working days - when ordered before 1pm) delivery charge £12

Brassware & Other items excluding doors we have a special offer on for FREE Delivery on orders over £180, applies to UK Mainland only, the FREE delivery is (3-6 working days) if you want to upgrade and express the delivery you would need to pay the express delivery charge of £12 (Excluding bank holidays)

If you wish to collect your items please place your order over the telephone

We generally deliver to UK Mainland only - However for other area's not UK Mainland please email info@handsomehandles.co.uk for a delivery qoute, if we are unable to deliver to your area you can arrange your own collection/delivery

Our delivery prices are based on UK mainland - Highlands and areas that are not easily accessed by couriers will be subject to a surcharge - If you are unsure please call for further details

Returns Policy
You must inform Handsome Handles within 14 days of receipt via email info@handsomehandles.co.uk and return within 30days

Before you purchase it is advisable to visit our showroom and view our products if this is not possible it may be better to order one item to make sure that it is what you require - this will avoid costly returns

Cancelation of non stock items prior to delivery are subject to a 25% restocking charge when ordered in store

Refunds willl not be made until the items have been returned to us and inspected 

Consumers are liable for the cost of returning faulty goods

The cost  returns is down to the customer unless goods are damaged/faulty at the time of delivery

Please ensure you write your invoice number clearly on the package

Please ensure that the items are returned by secure method that may be tracked i.e recorded or signed for, as goods lost in the post can not be refunded

Faulty Goods and Returns
Please inspect goods on receipt of delivery. Faulty Goods must be reported within 14 days. If returning products please inform us by email or telephone. Please provide your order reference number and description of goods to be returned

Please return the goods via a recorded method to:

Handsome Handles
(Returns)
Unit 8
Pavilion Workshop
Holmewood Industrial Estate
Chesterfield
Derbyshire 
S42 5UY

Exchanging Goods
If you wish to return goods and want to exchange them for something else, then we will process these transactions separately.
The new order should be placed online and full payment made for this order. On receipt of your returned goods your refund will be processed separately.

Maintenance - We recommend regular cleaning with a soft cloth (please email if you are unsure as some products may vary on what can be used as some manufacturers recommendations may differ)


Doors

  1. All items must be paid for in full at the time of ordering
  2. Before you purchase it is advisable to visit our showroom and view our products if this is not possible it may be better to order one item to make sure that it is what you require - this will avoid costly return
  3. Doors made to customers specification must be paid for in advance and will not be refunded unless faulty or damaged
  4. Cancelation of non-stock items prior to delivery are subject to a 25% restocking charge when ordered in store
  5. We reserve the right to refuse the return of any correctly supplied goods that have been ordered by the customer in store
  6. Refunds will not be made until the items have been returned to us and inspected 
  7.  It is important with deliveries to try and accept goods when the courier is in your area if not this can mean delays out of our control. Some courier companies will only deliver to the kerb if this is not suitable please state at the point of order so a solution may be organised
  8. The cost  returns is down to the customer unless goods are damaged/faulty at the time of delivery a responsible person must be present to inspect and sign for the goods as damage will not be accepted after the courier has left
  9. Any correspondence regarding the return of goods or refunds must be done via email whenever possible if an email address is not available then via telephone or letter - distance contract must use the PDF form to cancel
  10. If goods are noticed to be damaged on delivery please refuse them and return them via the courier this will stop any returns charge being made 
  11. All timber products must be stored flat and in a dry environment
  12. All doors either Internal or External are Engineered - This means that the doors are over veneered and that the internal structure will be made up of mixed species - special care must be taken when treating engineered doors and we stress that Varnish/ Water based products/Oils/Wax or Wood preservatives are not suitable for use on these doors - If in doubt what to use please contact our in house decorator
  13. All timber products must be treated prior to hanging with an oil based high performance wood stain e.g. Sikkens  – varnish (Not suitable for some External Doors Please read manufacturers recommendations) – primer – base coat–top coat to the Recommended level i.e. internal doors minimum of 2 coats and external 4 coats with the final application applied after fitting All cut outs hinges – lock and letter boxes including top & bottoms of doors must be treated with the same amount
  14. Engineered doors must not be treated with Danish Oil or anything similar
  15. When treating External doors with clear stain it can lead to discolouration as there are either very low or no u values in these products. Manufacturers will not guarantee their doors if this is used.
  16. It is recommended that pre-glazed external doors after hanging have clear silicone run round the edge of the glass both inside and out
  17. All doors must be thoroughly inspected prior to treatment or hanging of both wood and glass as a refund for products or joiners fees will not be made
  18. Wood can vary in colour and grain depending on batches
  19. Doors should not be hung where there are freshly plastered walls or where plastering is going to take place after hanging
  20. Before fitting it is recommended that the instruction affixed to the door be read carefully
  21. Any pre-finished door will lose its guarantee if the finish is removed and not retreated
  22. AS OF 6TH OCTOBER2017 ANY PURCHASES MADE OVER THE TELEPHONE WILL NEED TO BE VERIFIED BY PRODUCTION OF THE CARD USED PLUS A UTILITY BILL ON DELIVERY OR COLLECTION