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Terms and Conditions

  1. All orders must be paid for in full prior to despatch.

  2. Cancellation to avoid charges can only be made if goods have not been despatched.

  3. Special order items that have not been despatched will be subject to a minimum of a 25% restocking charge.

  4. Returns not caused by faulty goods or incorrect items will be subject to a minimum of 25% restocking charge.

  5. Items must be inspected on the day of delivery and any damage / incorrect items or short quantities must be notified to us within 48 hours by email info@handsomehandles.co.uk, otherwise we will have no liability to you.

  6. Goods will be delivered to the address provided.

  7. Delivery will be made to you as soon as possible after placing the order - stock items within 10 working days - special order items will be despatched as soon as they are available.

  8. Damage to items through misuse is the liability of the purchaser.

  9. Images are for guidance only. Colours & finishes may vary from the actual product due to photography and printing techniques. Every effort is made to maintain the accuracy of all dimensions qouted, however there may be a slight varience during the manufacturing process.

  10. By creating an account with handsome handles you agree to receive information on special offers.

  11. We are VAT Registered with Registration No. 245279293

  12. The 10 year door handle guarantee - This guarantee is only given when fitting the manufacturers recommended latch - Please contact handsome handles to help you with your purchase if you are unsure which item you require to gain this

Doors

  1. All items must be paid for in full at the time of ordering

  2. Before you purchase it is advisable to visit our showroom and view our products if this is not possible it may be better to order one item to make sure that it is what you require - this will avoid costly return

  3. Doors made to customers specification must be paid for in advance and will not be refunded unless faulty or damaged

  4. Cancelation of non stock items prior to delivery are subject to a 25% restocking charge when ordered in store

  5. We reserve the right to refuse the return of any correctly supplied goods that have been ordered by the customer in store

  6. Refunds willl not be made until the items have been returned to us and inspected 

  7.  It is important with deliveries to try and accept goods when the courier is in your area if not this can mean delays out of our control. Some courier companies will only deliver to the kerb if this is not suitalbe please state at the point of order so a solution may be organised

  8. The cost  returns is down to the customer unless goods are damaged/faulty at the time of delivery a responsable person must be present to inspect and sign for the goods as damage will not be accepted after the courier has left

  9. Any correspondence regarding the return of goods or refunds must be done via email when ever possible if an email address is not available then via telephone or letter - distance contract must use the PDF form to cancel

  10. If goods are noticed to be damaged on delivery please refuse them and return them via the courier this will stop any returns charge being made 

  11. All timber products must be stored flat and in a dry environment

  12. All doors either Internal or External are Engineered - This means that the doors are over veneered and that the internal structure will be made up of mixed species - special care must be taken when treating engineered doors and we stress that Varnish/ Water based products/Oils/Wax or Wood preservatives are not suitable for use on these doors - If in doubt what to use please contact our in house decorator

  13. All timber products must be treated prior to hanging with an oil based high performance wood stain eg Sikkens  – varnish (Not suitable for some External Doors Please read manufacturers recommendations) – primer – base coat–top coat to the Recommended level i.e. internal doors minimum of 2 coats and external 4 coats with the final application applied after fitting All cut outs hinges – lock and letter boxes including top & bottoms of doors must be treated with the same amount

  14. Engineered doors must not be treated with Danish Oil or anything similar

  15. When treating External doors with clear stain it can lead to discolouration as there are either very low or no u values in these products. Manufacturers will not guarantee their doors if this is used.

  16. It is recommended that pre-glazed external doors after hanging have clear silicone run round the edge of the glass both inside and out

  17. All doors must be thoroughly inspected prior to treatment or hanging of both wood and glass as a refund for products or joiners fees will not be made

  18. Wood can vary in colour and grain depending on batches

  19. Doors should not be hung where there are freshly plastered walls or where plastering is going to take place after hanging

  20. Before fitting it is recommended that the instruction affixed to the door be read carefully

  21. Any pre-finished door will lose its guarantee if the finish is removed and not retreated

  22. AS OF 6TH OCTOBER2017 ANY PURCHASES MADE OVER THE TELEPHONE WILL NEED TO BE VERIFIED BY PRODUCTION OF THE CARD USED PLUS A UTILITY BILL ON DELIVERY OR COLLECTION